SHIPPING INFORMATION
| Country | Shipping Fee | Estimated Delivery time |
|---|---|---|
| UK Royal Mail 48 Tracked | Free | 2-4 working days |
| UK Express RM 24 Tracked | £4.99 | 1-2 working days |
| USA & Canada Royal Mail Tracked | £12 | 5-9 working days |
| USA & Canada Express DPD/FedEx/DHL | £22 | 2-4 working days |
| EU Standard Shipping RM /EVRI / DPD | £15 | 3-9 working days |
| Europe non EU RM /EVRI /DPD | £12 – £20 | 3-9 working days |
| Australia & New Zealand RM / DHL | £16 – £30 | 3-9 working days |
| Rest of the World RM / DHL | £16 – £30 | 3-9 working days |
| Worldwide FREE SHIPPING RM Tracked | Free for orders over £250 | 5-9 working days |
*SHIPPING TO EU*
We will ship all EU orders DDP (Delivery Duties Paid), this means that we will cover the additional cost of customs charges and handling fees. All charges are paid for by us at the point of dispatch. If however, you experience any issues or extra charges on your order, please contact us via info@ilonatambor.com
You will receive your order within 3-12 working days of receipt of payment. Please note that these charges only include delivery; therefore non-UK and non-EU customers will be responsible for import duties and local taxes. Destination duties and taxes may be due prior to delivery. All deliveries require a signature on delivery. If you or someone on your behalf is not able to sign for the delivery the carrier will leave a card to arrange a re-delivery at a suitable time. Cards can only be left where there is access to secure post boxes, therefore some shared accommodation and apartment buildings will not receive delivery cards as a matter of security. We are unable to redirect orders once they have been dispatched.
If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however, we will try to contact you, in this case, to arrange for a new order to be placed if required.
RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned.
* Gift cards
* Sale Items
*There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ilonatambor.com.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ilonatambor.com and send your item to:
Flat 8, De Montfort Court, 4 Stoneygate Road, Leicester, ENG, LE2 2AB, United Kingdom.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
To return your product, you should mail your product to:
Flat 8, De Montfort Court, 4 Stoneygate Road, Leicester, LE2 2AB, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.