Shipping & Returns | Ilona Tambor

Shipping & Returns

Below you will find information on delivery, duties, returns, refunds and exchanges for Ilona Tambor orders.

Delivery times & shipping options

We aim to dispatch all orders within one working day of receiving payment.

Delivery usually takes 3–10 working days, depending on the destination country and the shipping service selected at checkout.

UK orders are sent via Royal Mail tracked services. International deliveries are handled by trusted partners including DHL, DPD, FedEx and UPS.

Shipping to the United States

The United States has recently changed its customs regulations, removing the previous duty-free threshold.

To ensure a smooth experience, all Ilona Tambor orders to the US are shipped via Royal Mail using PDDP (Postage Delivered Duty Paid).

This means that all customs duties are covered by us in advance, and your parcel will arrive without additional charges.

Shipping to the European Union

All European Union orders are shipped DDP (Delivery Duties Paid).

This means that customs duties and handling fees are covered by us at the point of dispatch, so your parcel arrives without additional charges.

If you experience anything unexpected, please contact us at info@ilonatambor.com.

Worldwide delivery

We ship worldwide.

Customers in the UK, EU and USA will not be charged additional duties or taxes — the price shown at checkout is the final price.

Customers outside the UK, EU and USA may be responsible for local import duties and taxes, which are determined by customs authorities in the destination country.

Important delivery information

If a delivery attempt is unsuccessful, the courier may leave a delivery notice or redirect the parcel to a nearby pick-up point or parcel locker, depending on the local service.

Please note that delivery notices may not always be left in shared buildings or apartments where access is restricted.

Once an order has been dispatched, we are unable to redirect it to another address.

If delivery proves impossible or impractical on two or more occasions, we may need to cancel the order and refund the purchase amount minus the original delivery charge. We will always make every effort to contact you beforehand.

Returns

We hope you will be delighted with your purchase. If for any reason your piece is not quite right, we accept returns within 14 days of delivery.

To request a return, please email info@ilonatambor.com with your order number and the reason for return. We will guide you through the next steps.

Returned items must be unused, in their original condition, and sent back with their original packaging.

The following items cannot be returned:

• Gift cards
• Any item not in its original condition, or damaged or incomplete for reasons not due to our error

Unless the item arrived damaged or incorrect, return shipping costs are the responsibility of the customer.

Refunds

Once your return has been received and inspected, we will confirm its arrival by email and let you know whether your refund has been approved.

Approved refunds are processed to the original method of payment within 5–7 working days. Please note that bank or card issuer processing times may vary.

If your refund has not yet appeared, we recommend checking with your bank or card provider first, as processing times can differ.

If you have done this and still need assistance, please contact us at info@ilonatambor.com.

Sale items

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective, damaged, or if the incorrect item was received.

If you need assistance with an exchange, please email info@ilonatambor.com.

Gift returns

If an item was marked as a gift when purchased and shipped directly to the recipient, a gift credit will be issued once the returned item has been received.

If the item was not marked as a gift, or was first shipped to the purchaser, any refund will be returned to the original buyer.

Return shipping address

Returns should be sent to:

Ilona Tambor 18 Evans Mill Road, Wigston, Leicestershire, LE18 3AR, United Kingdom

Return shipping costs are non-refundable unless the item was faulty, damaged, or incorrect. If a refund is issued, any applicable return shipping costs may be deducted from the refund.

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