FAQs
SHIPPING TO EU AFTER-BREXIT
We will ship all EU orders DDP (Delivery Duties Paid), this means that we will cover the additional cost of customs charges and handling fees. All charges are paid for by us at the point of dispatch. If however, you experience any issues or extra charges on your order, please contact us via info@ilonatambor.com
Are you still delivering with the Covid-19 issues?
We are still shipping as normal on all our products. If you would like any more information on how we’re dealing with the situation or you have any concerns about it please email us at info@ilonatambor.com
How long will it take for my order to arrive?
We aim to ship your order within 1 working day. In the UK we offer Royal Mail 48 tracked and Royal Mail 24 tracked delivery. For international orders we are partnered with DHL/DPD and UPS. All orders worldwide require a signature on arrival. For more delivery information and if you are overseas, see more details here.
Can you speed up my delivery?
If you have a specific deadline to receive an order, please email us at info@ilonatambor.com and we will be happy to see what we can do.
What’s your returns policy?
If for any reason you’re not completely satisfied with your online purchase we’re happy to provide a full refund or exchange within 14 days. See our full returns and exchange policy here.
Do you ship to my country?
Please click here to read all about the countries we ship to and the prices. If you need any more information please contact us at info@ilonatambor.com
Can I send an order as a gift?
Our products all arrive in bespoke Ilona Tambor packaging (boxes, ribbon, and tissue paper) as standard and make great gifts. If you would like your order shipped straight to the gift recipient, please let us know in the ‘note’ box at checkout. We can send the item directly to the gift recipient with no pricing information and send the invoice separately to your billing address.
How are the designs created?
Ilona draws all illustrations by hand in pencil or pen which can take between days and weeks – check out some of the drawings here.
How are the drawings transferred to the scarves?
The drawings are scanned in at high resolution to the computer and digitally painted by Ilona. These digital images are then printed directly onto silk or wool fabric by specialist printers in Como Italy. Each scarf is hand finished by our Italian craftsman’s. Our cooperation with local craftsmen – who have extensive knowledge of silk manufacturing, hand-rolling edges, and other techniques – is what further sets the Ilona Tambor brand apart from others. These techniques are only possible with the expertise of experienced artisans who have honed their craft over many years. It is not only about creating beautiful and unique designs but also about supporting the local community and promoting fair labour. We are proud to support the artisans who are keeping the art of silk production alive.
How should I wear my scarf?
There are lots of creative ways to style your scarf. You can also find scarf styling features in the Lifestyle section on our website. We love seeing customers wearing our scarves in creative ways; Use hashtag #ilonatambor on social media for the chance to be featured.
Does Ilona take private commissions?
Ilona occasionally takes on special projects. If you’d like to get in touch regarding a private commission, then please email info@ilonatambor.com and we’ll aim to get back to you as soon as possible.
How can I keep up to date with all Ilona Tambor news?
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