Ilona Tambor FAQs



Due to the recent Brexit agreement, VAT may now be due on EU deliveries from the UK.
No UK taxes will be charged at the checkout (You will get a price excluding UK VAT (-20%) once you choose any EU country on the checkout), but you may receive an invoice for destination duties and taxes upon delivery of your item/s.

As a business, we are trying to navigate our way around the new Brexit deal and come up with a long term shipping solution.
We are aware this is not the ideal scenario, and we hope that this is temporary.
We hope to improve our EU delivery service soon. Please review our shipping pages on a regular basis for any updates. 

Are you still delivering with the Covid-19 issues?

We are still shipping as normal on all our products. If you would like any more information on how we’re dealing with the situation or you have any concerns about it please email us at

How long will it take for my order to arrive?

We aim to ship your order within 2 working days. In the UK we offer a standard or 1st class service. All orders worldwide require a signature on arrival. For more delivery information and if you are overseas, see more details here.

Can you speed up my delivery?

If you have a specific deadline to receive an order, please email us at and we will be happy to see what we can do.

What’s your returns policy?

If for any reason you’re not completely satisfied with your online purchase we’re happy to provide a full refund or exchange within 14 days. See our full returns and exchange policy here.

Do you ship to my country?

Please click here to read all about the countries we ship to and the prices. If you need any more information please contact us at

Can I send an order as a gift?

Our products all arrive in bespoke Ilona Tambor packaging (boxes and other) as standard and make great gifts. If you would like your order shipped straight to the gift recipient, please let us know in the ‘note’ box at checkout. We can send the item directly to the gift recipient with no pricing information and send the invoice separately to your billing address.

How are the designs created?

Ilona draws all illustration by hand in pencil or pen which can take between days and weeks – check out some of the drawings here.

How are the drawings transferred to the scarves?

The drawings are scanned in at high resolution to the computer and digitally painted by Ilona. These digital images are then printed directly onto the silk, cashmere fabric by specialist printers in Italy Lake Como or Poland.

How should I wear my scarf?

There are lots of creative ways to style your scarf. You can also find scarf styling features in the Lifestyle section on our website. We love seeing customers wearing our scarves in creative ways; Use hashtag #ilonatambor on social media for the chance to be featured.

Does Ilona take private commissions?

Ilona occasionally takes on special projects. If you’d like to get in touch regarding a private commission, then please email and we’ll aim to get back to you as soon as possible.

How can I keep up to date with all Ilona Tambor news?

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