FAQs
Below you will find answers to the most frequently asked questions about ordering, delivery and the making of Ilona Tambor pieces.
How long does delivery take?
We aim to dispatch all orders within one working day.
UK orders are sent via Royal Mail tracked services, while international deliveries are handled by trusted partners including DHL, DPD, FedEx and UPS. Full delivery details can be found on our Shipping & Returns page.
Do you cover duties and taxes for EU orders?
Yes — all European Union orders are shipped with duties covered.
Full details can be found on our Shipping & Returns page.
Do US orders include duties and taxes?
Yes — Ilona Tambor orders to the United States are shipped with duties covered, so your parcel arrives without additional charges.
Full details can be found on our Shipping & Returns page.
What is your returns policy?
If for any reason your piece is not quite right, we offer returns and exchanges in line with our policy.
Full details can be found on our Shipping & Returns page.
Do you ship worldwide?
Yes — we ship worldwide.
You can find the full list of destinations and delivery options on our Shipping & Returns page. If you have any questions, please contact us at info@ilonatambor.com.
Can I send an order as a gift?
All Ilona Tambor pieces are presented in signature packaging — box, tissue and ribbon — as standard.
If you would like your order sent directly to the recipient, simply leave a note at checkout. No pricing information will be included, and the invoice can be sent separately.
Can delivery be expedited?
If you are working to a specific date, please contact us at info@ilonatambor.com. We will always do our best to assist where possible.
How are Ilona Tambor designs created?
Each design begins as a hand drawing, created in pencil or pen. This process can take days or weeks, as every detail is considered with care.
You can explore more of the illustration work in Ilona Tambor World.
How are Ilona Tambor scarves made?
The drawings are translated into digital compositions and then printed onto silk, wool and cashmere in Como, Italy.
Each piece is finished by hand — from colour calibration to the final rolled edge — allowing the illustration to retain its depth and precision as part of the finished textile.
How can I style my scarf?
There are many ways to wear an Ilona Tambor scarf — from classic styling to more personal interpretations.
You can explore ideas in the Lifestyle section, or share your own using #ilonatambor.
Does Ilona take private commissions?
Ilona occasionally works on selected private projects. For enquiries, please contact info@ilonatambor.com.
How can I stay in touch?
You can subscribe to our newsletter to receive updates and early access to new collections.
Each piece begins with a line.